Position:

RN

Status:

Full-Time

Location:

Milwaukee

Reports to:

Charge Nurse  

Scope:

Under general supervision of the Charge Nurse, the Registered Nurse is primarily responsible for providing the direct delivery of patient care. In addition, evaluates patients and their families, identifies education and nursing needs, coordinates medically appropriate services, and documents accurate information related to assessment and patient care.

Experience & Education Required:

Graduate of an accredited School of Nursing.

· Has an active and unrestricted license to practice as a Registered Nurse in the State of Wisconsin.

· Maintains CPR certification on a biennial basis.

· Previous experience in a clinic or hospital setting is preferred but not required.

· Collaborate with RN Manager in overseeing and leading team consisting of Medical Assistants

· Ability to oversee operation of a primary care department

· Experience and/or willingness to work with pediatric & geriatric patients

Responsibilities

Nursing Process: Utilizes the nursing process to identify, assess, plan and deliver nursing needs to clinic patients and their families.

Care Management: Collaborates with the clinic physicians and outside health professionals to implement, evaluate and revise care as needed. Teaching: Identifies education needs and knowledge deficits. Evaluates the effectiveness and revises teaching as needed.

Assessment: Evaluates clinic patients and their families, other departments, and other facilities to ensure appropriate patient care. Assures that patients and their families receive the health information that they need for their understanding of their condition. IV, Pediatrics, and Triage experience preferred but not required.

If you are interested in this position please apply online, or forward your resume to hr@whfund.org

Position:

Referrals Specialist/Medical Receptionist

Status:

Full-Time

Hours:

40 hrs/week

Location:

Milwaukee

Department:

Medical Front Office

Reports to:

Front Office Manager

Scope:

Handles scheduling of clinic appointments and procedures, both in person and over the telephone, including validating eligibility and registering patients. Position requires standing for long periods of time.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Verify insurance; check patient eligibility, effective date, and co-pays
• Register patients and direct them to appropriate areas
• Maintain and coordinate physician/patient schedules and appointments
• Answer incoming phone calls in a courteous manner and take messages for nursing staff when needed
• Create new patient charts and health history
• Excellent communication, customer service and interpersonal skills required
• Interact effectively with clinic patients, physicians, nurses, and other WHF and outside agency employees
• Able to handle multiple job functions and prioritize job responsibilities
• Ability to handle multiple tasks and interruptions
• Ability to utilize the clinic’s computer scheduling program
• Demonstrate an understanding of the legal implications and responsibilities related to the medical care of the patient
• Expand job-related knowledge and skills to improve performance and adjust to change
• Use interpersonal skills effectively to build and maintain cooperative working relationships
• Ability to remain on feet throughout the day
• Follow policy and procedures to contribute to the efficiency of the department
• Responsible for opening clinic and securing at closing when instructed to do so

MORE SPECIFIC DUTIES AND RESPONSIBILITES include the following:

• Phones: Answers incoming calls to medical departments and scheduling appointments for 40+ physicians
• Call reminders: Call patients to remind them of their appointment. Prepare to reschedule if needed
• Schedule outside testing: CT, US/colonoscopy, EGD, etc per physician request. Schedule testing, obtain written orders and obtain results
• Referrals: Schedule patient appointments, make sure referrals are in place prior to appointment, explain referral policy to patients, log all OP procedures and referrals
• Physicians: – Check for follow up appointments, request charts, schedule follow up appointments, call physician we refer to for WHF physician to speak with on the phone regarding patients

Experience & Education Required:

• High School Diploma or equivalent.
• Basic computer skills.
• Bilingual is a plus.
• Previous medical reception experience preferred, but not necessary.

Other Key Skills and Abilities:

• Team player.
• Ability to maintain confidentiality.
• Ability to work under pressure situations and remain calm when dealing with patients/members.
• Ability to make positive impressions on all members/patients and visitors of the clinic by demonstrating behavior that is welcoming, helpful, and professional
• Excellent communications and organizational skills.
• Detail oriented.
• Adaptability to change.
• Other duties as assigned.

If you are interested in this position please apply online, or forward your resume to hr@whfund.org